Customer Care Team Lead

Job Summary

A company is looking for a Team Lead, Customer Care.

Key Responsibilities

• Lead and direct the team to meet goals, regulatory compliance, and department standards
• Conduct coaching sessions, performance appraisals, and team meetings to enhance team performance
• Analyze data to identify trends and develop action plans for continuous improvement

Required Qualifications

• High School diploma or GED required; Associate's degree preferred
• Three years of customer service experience, with at least one year in a call center environment
• Previous supervisory or leadership experience in a call center is strongly preferred
• Intermediate proficiency in MS Word, Excel, and PowerPoint
• Familiarity with the healthcare field and knowledge of Medicaid or Medicare is preferred