Customer Care Team Lead

Job Summary

A company is looking for a Customer Care Lead to join their Customer Services & Support team.

Key Responsibilities

• Manage daily operations by generating and distributing productivity reports to ensure accurate customer follow-ups and account profiles
• Collaborate with the Leadership Team and fellow Team Leads to identify performance gaps and align on departmental goals
• Conduct regular coaching sessions to maintain quality of work and ensure compliance with organizational standards and service level agreements (SLAs)

Required Qualifications

• 3+ years of experience in a customer service leadership or supervisory role
• Strong knowledge of CRM systems (Salesforce) and Microsoft Excel
• Experience in records or data management industries
• High School Diploma or GED required; Bachelor's degree preferred