Customer Care Team Lead

Job Summary

A company is looking for a Customer Care Team Lead.

Key Responsibilities

• Assist with coaching, developing, and motivating team members, facilitating meetings and training sessions
• Monitor work volumes and prioritize workloads to meet team metrics
• Build proactive customer relationships to improve the customer experience

Required Qualifications

• Associate's degree or equivalent experience
• Two years of call center/customer service experience, preferably in the insurance/financial services industry
• Ability to work under pressure in a fast-paced environment
• Advanced PC proficiency and ability to quickly grasp new systems and complex concepts