Customer Care Team Lead

Job Summary

A company is looking for a Team Lead, Customer Care.

Key Responsibilities

• Lead and manage a team focused on achieving customer success and operational KPIs
• Monitor performance metrics and provide coaching and feedback to team members
• Coordinate training for new hires and manage escalated customer communications

Required Qualifications

• 4+ years of experience in a support environment with inbound communication
• 2+ years of people leadership experience managing performance
• Experience in process improvement and change management
• Familiarity with tools like Intercom, Zendesk, Jira, or HubSpot
• Strong ability to tailor messaging for diverse audiences