Customer Care Team Lead

Job Summary

A company is looking for a Customer Care Team Lead.

Key Responsibilities

• Assist with coaching, developing, and motivating team members while facilitating meetings and training sessions
• Monitor work volumes, prioritize workloads, and support continuous improvement initiatives
• Build proactive customer relationships and serve as a resource for team members on policies and processes

Required Qualifications

• Associate's degree or equivalent experience
• Two years of call center/customer service experience, preferably in the insurance/financial services industry
• Ability to work under pressure in a fast-paced environment
• Ability to work independently and as part of a team
• Advanced PC proficiency and ability to quickly grasp new systems and complex concepts