Customer Care Team Lead

Job Summary

A company is looking for a Team Lead, Customer Care.

Key Responsibilities

• Oversee daily operations of the customer care team, ensuring timely resolution of support issues
• Lead and mentor team members, fostering a culture of accountability and continuous learning
• Act as the escalation point for complex customer issues and drive operational improvements

Required Qualifications

• Proven experience in a leadership role within a technical customer support environment
• Strong technical knowledge of Business Intelligence tools and data analysis
• Ability to manage multiple priorities in a fast-paced environment
• Experience in driving process improvements and operational efficiency
• Fluency in English, both written and spoken