Customer Care Team Lead

Job Summary

A company is looking for a Team Lead, Customer Care.

Key Responsibilities

• Lead and direct the team to meet goals, compliance, and departmental standards
• Conduct coaching sessions, performance appraisals, and team meetings to enhance team performance
• Analyze operational performance indicators and implement continuous improvement solutions

Required Qualifications

• High School diploma or GED required; Associate's degree preferred
• Three years of customer service experience, including one year in a call center environment
• Previous supervisory or leadership experience in a call center is strongly preferred
• Intermediate proficiency in MS Word, Excel, and PowerPoint
• Familiarity with the healthcare field, especially Medicaid or Medicare, is preferred