Customer Care Team Lead

Job Summary

A company is looking for a Team Lead, Customer Care.

Key Responsibilities

• Lead and coach the customer care team to meet performance and compliance standards
• Analyze data to improve team performance and monitor operational indicators
• Conduct interviews and manage the hiring process for new team members

Required Qualifications

• High School diploma or GED required; Associate's degree preferred
• Three years of customer service experience, including one year in a call center
• Previous supervisory or leadership experience in a call center is strongly preferred
• Familiarity with the healthcare field and knowledge of Medicaid or Medicare is preferred