Customer Care Team Lead

Job Summary

To deliver exceptional customer service, the full-time Customer Care Team Lead will manage escalated inquiries and provide problem resolution through various communication channels while working remotely.

Key responsibilities

• Respond promptly to customer inquiries and facilitate team huddles to enhance knowledge sharing
• Evaluate calls for quality audits, provide feedback, and ensure compliance with performance benchmarks
• Act as a mentor to team members and support the resolution of complex customer issues

Required qualifications

• 4+ years of customer service work experience
• High School diploma or equivalent
• Experience with Microsoft Office Suite applications
• Ability to handle complex customer interactions and de-escalate situations
• May require a license based on client support