Customer Care Team Manager

Job Summary

A company is looking for a Manager of Customer Care for a Spend Management Platform.

Key Responsibilities

• Lead and manage a team of Team Leads in Customer Care, Technical Support, or Product Support
• Oversee daily operations and performance metrics to ensure goals are met
• Handle customer escalations and low satisfaction surveys to improve service quality

Required Qualifications

• 5 years of relevant experience required
• Bachelor's degree in Business Management, Information Technology, Communications, or equivalent experience preferred
• Minimum of 2 years in a Customer Care role or 5 years managing others
• Ability to work cross-functionally
• Experience with performance management and team development