Customer Care Technical Support

Job Summary

A company is looking for a Customer Care and Technical Support Advisor.

Key Responsibilities

• Addressing concerns from student families and providing introductory information to new users
• Resolving inbound customer calls and inquiries while troubleshooting hardware and software issues
• Documenting information in a web-based ticketing system and escalating unique issues as necessary

Required Qualifications

• High School diploma or equivalent combination of education and experience
• Must be at least 18 years old and reside in an approved state
• Strong computer knowledge and ability to type at least 25 wpm
• Proficiency in MS Office applications and willingness to learn new technology systems
• Previous computer experience, including building, configuring, and troubleshooting