Customer Care Trainer

Job Summary

A company is looking for a Customer Care Trainer to prepare global Customer Care teams to support patients and accounts.

Key Responsibilities

• Run the full new-hire training program for patient and account support
• Coordinate and facilitate multiple training sessions using approved AI tools
• Create and maintain training content and document training in Workday Learning

Required Qualifications

• Bachelor's degree or equivalent experience
• Minimum 3 years of training experience
• Strong facilitation and presentation skills
• Proficient in Microsoft 365, Teams, Zoom, Workday Learning, and approved AI tools
• Must be based in the U.S