Customer Claims Specialist

Job Summary

To support policyholders with temporary lodging needs during active claims, the full-time hourly Customer Claims Specialist (Hotel) will locate suitable hotels for approved stays, coordinate details with policyholders, and ensure accurate processing of claims documentation while working in a hybrid environment after an initial training period.

Key responsibilities

• Receive and manage hotel/temporary stay requests related to policyholder claims
• Act as the primary point of contact for assigned policyholders regarding hotel arrangements throughout the claims process
• Review and confirm hotel invoices for eligibility, accuracy, and adherence to policy terms

Required qualifications

• High school diploma or equivalent required
• 2+ years of customer service experience
• Relatable knowledge within the insurance industry
• Proficient with Microsoft Office Suite
• Salesforce experience preferred