Customer Communications Manager

Job Summary

A company is looking for a Customer Communications Development Manager.

Key Responsibilities

• Lead and develop a team of customer communications developers and analysts, managing workload and fostering a culture of accountability
• Oversee the creation and maintenance of customer communications, ensuring compliance with business, branding, and regulatory standards
• Provide technical leadership for OpenText Exstream development, guiding the team through complex document and data issues

Required Qualifications

• High School Diploma required; Bachelor's degree or equivalent experience in Information Systems, Business, or related field preferred
• 7+ years of experience in customer communications, document composition, or enterprise document management
• 3+ years of people leadership or team management experience
• Strong hands-on knowledge of OpenText Exstream
• Experience in a regulated insurance or financial services environment is required