Customer Communications Specialist

Job Summary

A company is looking for a Customer & Member Communications Content Specialist.

Key Responsibilities

• Create clear and impactful content for customer and member communications
• Build and send customer-facing emails, ensuring accuracy and alignment with brand strategy
• Maintain messaging consistency across B2B and B2C communications, acting as a quality control layer

Required Qualifications

• 1-3 years of experience in content, marketing, or communications
• Strong writing skills focused on clarity, structure, and action
• Experience creating email communications and client-facing materials
• Hands-on experience with an email platform (e.g., ClickDimensions, HubSpot)
• Experience using AI tools to enhance content quality and efficiency