Customer Community Manager

Job Summary

Owning the strategy and execution of a customer community focused on AI in Customer Success, the full-time remote Manager, Customer Community and Education will lead programming, facilitate discussions, and create engaging content for CS practitioners.

Key responsibilities

• Own the community strategy and manage day-to-day operations on Circle, focusing on AI in Customer Success
• Design and deliver a programming calendar, including live webinars, on-demand courses, and cohort experiences
• Track community engagement metrics and report on program impact to inform future programming and outreach

Required qualifications

• 5+ years of experience in Customer Success, customer education, or a related strategic role
• Proven experience in designing and delivering customer-facing programming, including certifications and webinars
• Strong writing and communication skills with the ability to engage a community of CS practitioners
• Data-oriented mindset with experience in building reports and interpreting engagement metrics
• Familiarity with community platforms (Circle preferred) and LMS or courseware tools