Customer Concierge Associate

Job Summary

A company is looking for a Customer Concierge Associate to enhance the customer experience from sale to go-live.

Key Responsibilities

• Guide customers through onboarding from signed agreement to successful go-live
• Organize and track onboarding activities, ensuring account accuracy and proactive communication
• Collaborate with cross-functional teams to ensure seamless transitions and customer engagement

Required Qualifications

• Bachelor's degree in Business, Communications, Healthcare, or a related field
• 1-2 years of experience in a customer-facing or coordination role
• Comfort with digital tools like CRM systems and Microsoft Office
• Exposure to customer onboarding or scheduling activities
• Training or coursework in customer service or process coordination is a plus