Customer Contact Center Executive Director

Job Summary

A company is looking for a Customer Contact Center Executive Director.

Key Responsibilities:

• Ensure effective daily operations management, improve customer call quality and satisfaction, and optimize resource allocation
• Develop and implement performance metrics, analyze data to identify trends and areas for improvement, and provide regular updates to senior leadership
• Recruit, retain, mentor, and develop staff, set objectives, and manage the departmental budget planning process

Required Qualifications:

• Bachelor's Degree and minimum five (5) years of progressive management level experience or equivalent combination of education and experience
• Minimum of five (5) years' experience in operational management
• Proven customer service experience, with preference given to call center experience