Customer Contact Center Representative

Job Summary

A company is looking for a Customer Contact Center Representative.

Key Responsibilities

• Build relationships and educate customers on retirement plans through inbound calls
• Assist customers with inquiries related to plan design, account information, and loan requests
• Strive for first call resolution and take ownership of customer needs and issues

Required Qualifications

• College degree and 1+ years of customer service experience, or HS diploma/GED with 3+ years of customer service experience
• Experience in the financial services industry is a plus
• Proficiency with basic computer functions and navigating multiple systems
• Availability to work any shift between 7:30 am and 10 pm EST, Monday through Friday
• Bi-lingual candidates may qualify for a pay differential