Customer Contact Center Representative

Job Summary

A company is looking for a Customer Contact Center Representative.

Key Responsibilities

• Build relationships and educate customers on retirement plans through inbound calls
• Assist customers with inquiries regarding account information, plan design, and loan requests
• Strive for first call resolution while navigating multiple systems to address customer needs

Required Qualifications

• College degree with 1+ years of customer service experience, or a high school diploma/GED with 3+ years of customer service experience
• Experience in the financial services industry is a plus but not required
• Proficiency with basic computer functions and multiple systems navigation
• Flexibility and adaptability to learn in a fast-paced environment
• Availability to work any shift within Monday to Friday operating hours of 7:30am - 10pm EST