Customer Contact Center Representative

Job Summary

A company is looking for a Customer Contact Center Representative to provide exceptional service to customers regarding their retirement plans.

Key Responsibilities

• Build relationships and educate customers on retirement products through inbound calls
• Assist customers with inquiries regarding account information, plan design, and loan requests
• Strive for first call resolution and take ownership of customer issues

Required Qualifications

• College degree with 1+ years of customer service experience, or a high school diploma/GED with 3+ years of customer service experience
• Experience in the financial services industry is a plus but not required
• Proficiency with basic computer functions and navigating multiple systems
• Availability to work any shift between 7:30 AM and 10 PM EST, Monday through Friday
• Bi-lingual candidates may qualify for a pay differential