Customer Contact Center Representative

Job Summary

A company is looking for a Customer Contact Center Representative.

Key Responsibilities

• Handle inbound calls to educate customers on retirement plans and respond to inquiries
• Build relationships with customers and strive for first call resolution
• Identify opportunities for process improvements and communicate effectively with team members

Required Qualifications

• College Degree and 1+ year of customer service experience, or HS Diploma/GED with 3+ years of customer service experience
• Experience in the Financial Services industry is a plus but not required
• Proficiency with basic computer functions and ability to navigate multiple systems
• Flexibility and adaptability to learn new concepts in a fast-paced environment
• Availability to work any shift between 7:30am and 10pm EST, Monday through Friday