Customer Contact Center Representative

Job Summary

A company is looking for a Customer Contact Center Representative - Remote, Mountain/Pacific.

Key Responsibilities

• Provide customer information and patient support program services through various communication channels
• Deliver product messages and educational materials to enhance the patient experience
• Document all interactions accurately and maintain compliance with program standards

Required Qualifications

• High School diploma required; one or two years of advanced education or a college degree preferred
• Minimum of one year of inbound contact center experience utilizing a telephony platform
• Customer service experience in the pharmaceutical or healthcare environment is strongly preferred
• Fully competent in MS Office (Word, Excel, PowerPoint, SharePoint, and Teams)
• Ability to maintain confidentiality and demonstrate professional ethical conduct