Customer Contact Center Representative

Job Summary

Passionate about delivering exceptional service, the full-time Customer Contact Center Representative will build relationships with customers through inbound calls, educating them on retirement products and responding to inquiries, all while working remotely or from one of the company's major office locations.

Key responsibilities:

• Communicate effectively with clients to assist them with retirement plan inquiries and account information
• Strive for first call resolution and take ownership of customer needs and issues
• Participate in ongoing training and coaching sessions to enhance service delivery and career growth

Required qualifications:

• College degree with 1+ years of customer service experience, or a high school diploma/GED with 3+ years of customer service experience
• Ability to engage with customers and build rapport while handling objections
• Proficiency in basic computer functions and navigating multiple systems
• Strong learning agility and adaptability in a fast-paced, metric-driven environment
• Availability to work shifts between 7:30 am and 10:00 pm EST, Monday through Friday