Customer Contact Center Representative
Job Summary
Passionate about providing exceptional customer service, the full-time Customer Contact Center Representative will assist clients with inquiries regarding retirement products and plans, building relationships and delivering financial advice in a remote work environment.
Key responsibilities:
- Manage inbound calls to educate customers on retirement plans and respond to inquiries
- Strive for first call resolution while addressing customer needs and issues effectively
- Participate in ongoing training and coaching to enhance service delivery and career growth
Required qualifications:
- College degree with at least 1 year of customer service experience, or a high school diploma/GED with 3+ years of customer service experience
- Proficiency in basic computer functions and navigating multiple systems
- Strong learning agility and adaptability in a fast-paced environment
- Availability to work shifts between 7:30 am and 10:00 pm EST, Monday through Friday
- Bi-lingual candidates are encouraged to apply for additional opportunities
Complete Job Description
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