Customer Contact Center Representative

Job Summary

A company is looking for a Customer Contact Center Representative.

Key Responsibilities:

• Build relationships with customers and educate them on retirement plans
• Respond to customer inquiries on retirement products and plans
• Deliver outstanding customer experience through retirement financial advice and mentorship

Required Qualifications:

• College degree and 1+ year of customer service experience, or 3+ years of customer service experience
• Experience in the financial service industry is a bonus
• Ability to engage with customers, build rapport, and handle objections
• Proficiency with basic computer functions and navigating multiple systems
• Availability to work any shift within Monday through Friday operating hours