Customer Credit Representative

Job Summary

Responding to customer inquiries, the full-time remote Customer Credit Representative will manage inbound residential phone calls related to billing, collections, and account maintenance while providing exceptional customer service.

Key responsibilities

• Respond to and analyze various customer inquiries, including billing, collections, and outages
• Update and maintain customer account records, ensuring accuracy of information
• Communicate professionally with customers and direct calls to appropriate work groups as needed

Required qualifications

• High school diploma or equivalent
• Basic computer and keyboarding skills
• Six months of experience as a Customer Credit Representative meeting performance metrics
• Demonstrated professional verbal and written communication skills
• Basic math skills and ability to follow directions