Customer Data Management Manager

Job Summary

To enhance customer data accuracy and governance, the full-time Customer Data Management Manager will establish systems and processes for master data management, serve as a data steward for Salesforce.com, and lead data quality initiatives, with the flexibility to work remotely or from the office as needed.

Key responsibilities

• Establish and manage systems, processes, and governance for customer master data across various business functions
• Develop and maintain trusted golden records for customer entities, ensuring data accuracy and integrity
• Lead initial data clean-up efforts and implement ongoing governance processes for customer data quality management

Required qualifications

• Bachelor's degree in Business, Information Systems, Data Management, Healthcare Administration, Life Sciences, or a related field
• 5+ years of experience in customer master data management, data governance, or related data operations roles, preferably in healthcare or life sciences
• Hands-on experience managing customer-related data in Salesforce.com
• Strong knowledge of HIPAA regulations and experience with sensitive healthcare data
• Familiarity with MDM platforms and data governance frameworks