Customer Data Quality Manager

Job Summary

As a hands-on operational leader, the full-time Customer Data Quality Manager will oversee the quality standards of customer data, drive automation initiatives, and lead offshore teams to ensure data integrity and compliance in a fully remote environment.

Key responsibilities:

• Monitor and enhance customer data health, ensuring compliance with internal controls and quality standards
• Design and implement AI-driven automation solutions to streamline data quality processes and reduce manual tasks
• Lead and manage operational teams, setting performance expectations and ensuring accountability for deliverables

Required qualifications:

• 5+ years of experience leading operational teams with performance accountability
• Proven experience managing offshore or outsourced delivery teams and vendor relationships
• Hands-on experience with AI tools and automation, demonstrating measurable results
• Strong analytical skills with the ability to work with operational data and metrics
• Proficiency in work-tracking tools and advanced spreadsheet skills