Customer Data Specialist

Job Summary

Generating and quality-checking reports, the full-time Customer Data Specialist will ensure timely and accurate data delivery to customers while processing data requests and managing cases in Salesforce, all in a remote work environment.

Key responsibilities

• Generate and quality-check internal and external reports for accurate data delivery
• Process standard customer data requests and resolve data-related issues in a timely manner
• Manage and address customer inquiries and cases in Salesforce, providing effective solutions

Required qualifications

• 1-3 years of customer service experience, particularly in handling inquiries and delivering quality service
• Bachelor's degree or equivalent experience
• Proficient technical skills, especially in Microsoft Office and advanced Excel
• Experience with Laboratory Information Management Systems (LIMS) and Salesforce is preferred
• Ability to prioritize tasks effectively based on customer needs and deadlines