Customer Development Manager

Job Summary

A company is looking for a Customer Development Executive to manage and expand existing customer relationships.

Key Responsibilities

• Own the commercial relationship for a book of existing customers
• Drive expansion opportunities by identifying upsell and cross-sell needs
• Partner with Customer Success Managers to align on strategic account plans and customer objectives

Required Qualifications

• 10+ years of experience in account executive, customer success, or renewal-focused quota carrying sales roles
• Proven history to meet or exceed expansion and renewal targets
• High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically
• Strong analytical mindset; ability to leverage customer data and product usage insights
• CRM proficiency (Salesforce, Gainsight, or equivalent)