Customer Education Lead

Job Summary

To support a growing customer education initiative, the full-time Customer Education Lead will design and deliver scalable learning experiences, partner with cross-functional teams, and establish an education infrastructure to enhance customer adoption and success in a remote setting.

Key responsibilities

• Map customer audiences and identify learning needs to create effective onboarding and enablement materials
• Design interactive learning paths and assessments, while developing the CoLab Academy curriculum
• Evaluate and implement a learning management system to support self-serve learning and continuous content improvement

Required qualifications

• 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
• Experience creating customer-facing content that drives measurable adoption
• Demonstrated success linking education programs to business outcomes such as adoption and renewals
• Strong project management and collaboration skills across Customer Success, Product, and Marketing
• Excellent writing, organization, and presentation skills