Customer Education Manager

Job Summary

A company is looking for a Customer Education Manager to oversee customer onboarding and training processes.

Key Responsibilities

• Conduct onboarding meetings and training sessions for customers, ensuring understanding of product functionalities
• Collaborate with internal teams to refine onboarding programs and update educational materials
• Track customer usage and progress, identifying areas for improvement in tool adoption and training processes

Required Qualifications

• Bachelor's degree in education, business, or a similar field
• 3-5 years of teaching/training experience, preferably in a SaaS environment
• Minimum of 2 years' experience with customer onboarding or training in a SaaS company
• Strong knowledge of screen sharing software and productivity tools like G-Suite and MS Office
• High emotional intelligence and the ability to prioritize and manage time effectively