Customer Education Manager

Job Summary

Managing a team of Technical Writers and Learning Consultants, the full-time remote Customer Education Manager will oversee the creation of engaging technical documentation and training courses, ensuring customers effectively utilize software products while maximizing content impact.

Key responsibilities

• Manage day-to-day operations of the customer education team, ensuring timely content delivery across multiple products
• Research and implement best-in-class technology tools for efficient content delivery and optimization
• Coach and mentor team members, focusing on individual development and employee satisfaction

Required qualifications

• 5+ years of experience as a Technical Writer or Instructional Designer
• 3+ years of proven people management experience
• Experience with Jira, Sharepoint, and Salesforce; familiarity with MadCap Flare and Videate is a plus
• Strong stakeholder and project management skills, with the ability to manage multiple projects in a fast-paced environment
• Curiosity and willingness to leverage AI and emerging technologies in work processes