Customer Education Manager

Job Summary

Building and managing a new customer education function, the full-time Customer Education and Communities Manager will design programs to enhance product adoption, accelerate time-to-value, and optimize customer retention, all while working remotely.

Key responsibilities

• Centralize customer onboarding content and develop in-product education to enhance customer value
• Build and manage partner-facing resources to empower independent partner deployment and accelerate time-to-value
• Run and manage Kustomer's customer community to facilitate peer learning and improve product adoption

Required qualifications

• 5+ years of experience in customer enablement, education, or a related function at a B2B SaaS company
• Proven ability to build enablement programs from the ground up
• Strong understanding of product capabilities and the ability to translate technical features into customer value
• Experience with AI tooling for content generation and workflow automation
• Excellent writing and content design skills for producing polished customer-facing materials