Customer Education Program Manager

Job Summary

To support enterprise customers in adopting new products, the full-time Customer Education Program Manager will develop and operationalize education programs, translate complex product information into actionable guidance, and collaborate with cross-functional teams in a hybrid work environment.

Key responsibilities

• Build and scale repeatable education programs for new product launches and updates
• Translate complex product information into practical use cases, demos, and adoption guidance
• Gather customer signals and feedback to continuously improve educational programs

Required qualifications

• Experience creating customer-facing product education and enablement resources
• Exceptional writing, editing, and content development skills
• Proven program management experience driving cross-functional initiatives
• Strong product synthesis skills to transform technical concepts into actionable guidance
• Experience partnering effectively with Product and Marketing teams