Customer Education Specialist

Job Summary

A company is looking for a Customer Education Specialist to create and manage educational content for their platform.

Key Responsibilities:

• Own the creation of Help Center content including onboarding guides, FAQs, and troubleshooting resources
• Become a product expert to effectively educate customers on the platform's functionalities
• Analyze Help Center usage metrics to identify content gaps and prioritize development

Required Qualifications:

• 2+ years of experience in customer education, technical writing, or content strategy, preferably in SaaS or healthcare technology
• Experience with Help Center / Knowledge Base platforms (e.g., Intercom, Zendesk)
• Ability to quickly learn complex products and create user-friendly educational materials
• Highly collaborative and organized, able to work with remote teams
• Familiarity with healthcare or medical terminology is a plus