Customer Education Specialist

Job Summary

A company is looking for a Customer Education Specialist to create and manage educational content for customers.

Key Responsibilities:

• Own the creation of Help Center content, including onboarding guides and FAQs
• Become a product expert to effectively educate customers on platform functionalities
• Collaborate with various teams to understand product needs and develop onboarding materials

Required Qualifications:

• 2+ years of experience in customer education, technical writing, or content strategy, preferably in SaaS or healthcare technology
• Experience with Help Center or Knowledge Base platforms
• Demonstrated ability to learn complex products and create user-friendly materials
• Highly collaborative and organized, with experience working with remote teams
• Familiarity with healthcare or health tech terminology is a plus