Customer Education Specialist

Job Summary

Owning and evolving the live education strategy, the full-time remote Customer Education Specialist will design and facilitate engaging learning experiences while collaborating with cross-functional teams to drive product adoption and customer success.

Key responsibilities

• Design and improve live education programs, including Office Hours and Bootcamp
• Represent Givebutter at webinars, workshops, and speaking engagements
• Analyze data to enhance customer engagement with educational resources

Required qualifications

• 2-4+ years of experience in customer education, customer success, or related roles within SaaS
• Experience in designing and facilitating live trainings for diverse audiences
• Strong understanding of adult learning principles and cohort-based learning models
• Familiarity with webinar platforms and CRM systems
• Ability to translate technical concepts into clear learning experiences