Customer Education Specialist

Job Summary

To drive user understanding and feature adoption, the full-time Customer Education Specialist will design, develop, and deliver scalable training programs and product education initiatives while collaborating remotely with cross-functional teams in financial technology.

Key Responsibilities

• Support the development and delivery of scalable training initiatives, including webinars and structured learning programs
• Create and maintain high-quality product education content across various formats, ensuring consistency and accuracy
• Partner with Product teams to support feature launches through effective training and user-facing communications

Required Qualifications

• 3+ years of experience in training, product education, or customer enablement, preferably in finance
• Experience creating multi-format educational content, including video and live sessions
• Strong ability to simplify complex concepts into clear, user-friendly materials
• Experience working cross-functionally with Product, Marketing, and Customer Success teams
• Familiarity with learning management systems (LMS) or content platforms is a plus