Customer Education Specialist

Job Summary

Creating and governing high-quality content, the full-time remote Customer Education Specialist will focus on translating complex technical concepts into user-friendly materials, ensuring documentation supports self-service and operational consistency while leveraging AI tools for content optimization.

Key responsibilities

• Translate complex technical concepts into clear, user-oriented content for diverse audiences
• Identify content gaps and recommend improvements based on user personas and journey maps
• Conduct A/B testing and use performance data to iterate and enhance learning content

Required qualifications

• 2-4 years of experience in technical writing, curriculum writing, instructional design, or knowledge management
• Strong editorial judgment with the ability to write for clarity and engagement
• Experience tailoring content using personas and audience segmentation
• Ability to simplify complex concepts into straightforward instructions
• Interest in GenAI and eDiscovery protocols