Customer Education Specialist
Job Summary
To support a growing B2B business, the part-time Customer Education Specialist will lead onboarding, deliver live training, and curate educational resources for university and enterprise partners in a fully remote environment.
Key responsibilities
- Lead onboarding and implementation sessions, delivering live virtual training for faculty, students, and coaches
- Own and maintain customer-facing educational resources, ensuring content is current as the product evolves
- Build and run adoption programs, including Train-the-Trainer certifications and adoption campaigns to drive product usage
Required qualifications
- 1-3 years of experience in customer education, training, instructional design, or customer operations
- Comfortable facilitating live virtual training with diverse audiences
- Strong written communication skills for producing guides and documentation
- Working knowledge of CRM tools and highly organized with strong follow-through
- Curiosity about AI tools and quick adoption of new technology
Complete Job Description
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