Customer Enablement Lead

Job Summary

As a remote Customer Enablement Lead, the full-time position will develop and deliver training programs, create educational content, and support users through onboarding and live sessions to enhance customer satisfaction and retention.

Key responsibilities

• Become a product expert and evangelist, providing deep knowledge of the platform and best practices
• Design and iterate on training programs and live sessions based on customer feedback and usage data
• Create educational content such as video tutorials and guides to facilitate user onboarding and engagement

Required qualifications

• 3+ years of experience in Customer Enablement, Education, Customer Success, or related fields
• Proven ability to design and deliver impactful training and enablement content
• Confident communicator experienced in presenting on live streams and webinars
• Data-driven mindset with experience measuring program effectiveness through adoption metrics
• Strong understanding of AI tools, coding workflows, and technical integrations