Customer Enablement Manager

Job Summary

A company is looking for a Customer Enablement Manager to enhance customer education and adoption of its products.

Key Responsibilities

• Execute customer enablement programs for onboarding and product adoption
• Design and maintain repeatable customer journeys aligned with lifecycle stages
• Develop and optimize knowledge base content and customer education materials

Required Qualifications

• Bachelor's degree in business, communications, marketing, customer experience, or a related field preferred
• Five to seven years of relevant experience in customer enablement or SaaS customer-facing roles
• Proven experience in creating customer training content, including videos and documentation
• Experience with knowledge base and self-service platforms, such as Zendesk
• Strong understanding of SaaS customer adoption and self-service best practices