Customer Enablement Manager

Job Summary

A company is looking for a Customer Enablement Manager.

Key Responsibilities

• Own post onboarding success by leading hypercare, stabilization, and ongoing performance management for high impact customers
• Align readiness and expectations during the onboarding process to ensure smooth handoff
• Build performance enablement plans, define goals, KPIs, and maintain action plans with follow-through discipline

Required Qualifications

• Bachelor's degree or equivalent experience
• 3-7 years in customer success, account management, commercial operations, or a related field
• Strong relationship management and executive presence
• Proficiency with dashboards/BI tools and working SQL knowledge
• Ability to balance customer advocacy with business objectives