Customer Enablement Manager

Job Summary

A company is looking for a Customer Enablement Manager.

Key Responsibilities

• Own post onboarding success for high impact customers, leading hypercare and ongoing performance management
• Align customer readiness and expectations during the onboarding process
• Facilitate performance reviews and updates using standardized dashboards and metrics

Required Qualifications

• Bachelor's degree or equivalent experience
• 3-7 years in customer success, account management, or related fields
• Proficiency with dashboards/BI tools (e.g., Power BI, Tableau) and working SQL knowledge
• Structured cross-functional problem-solving and organizational skills
• Ability to balance customer advocacy with business objectives