Customer Enablement Manager

Job Summary

To support high-impact customers, the full-time remote Customer Enablement Manager will manage post-onboarding success, align readiness and expectations, and build performance enablement plans while collaborating across various teams.

Key responsibilities

• Own post onboarding success, leading hypercare, stabilization, and ongoing performance management for high-impact customers
• Align readiness and expectations during onboarding to ensure customer preparedness prior to handoff
• Build performance enablement plans defining goals, KPIs, milestones, and accountability owners while maintaining action plans and tracking progress

Required qualifications

• Bachelor's degree or equivalent experience
• 3-7 years in customer success, account management, commercial operations, or a related field
• Strong relationship management and executive presence
• Proficiency with dashboards/BI tools (e.g., Power BI, Tableau) and working SQL knowledge
• Ability to balance customer advocacy with business objectives