Customer Enablement Manager

Job Summary

To create and deliver educational experiences for customers, the full-time remote Customer Enablement Manager will manage onboarding processes, develop training programs, and drive customer engagement while advocating for customer needs throughout their journey.

Key responsibilities

• Build and deploy educational materials to enhance customer onboarding and product adoption
• Own a customer communication strategy that fosters engagement and brand loyalty
• Scale customer retention efforts and identify upsell opportunities using data-driven approaches

Required qualifications

• 2+ years of customer-facing experience in a Customer Success, Onboarding, or Training role within a SaaS environment
• Proven ability to manage customer onboarding processes that integrate human interaction and self-service tools
• Experience in community engagement and program design to cultivate customer advocacy
• Strong communication skills, capable of simplifying complex topics in various formats
• Tech-savvy with familiarity in tools such as G Suite, Zoom, Slack, Intercom, and Canva