Customer Enablement Manager

Job Summary

To bring customer enablement strategies to life, the full-time Customer Enablement Manager will execute scalable education initiatives and design personalized learning experiences in a remote environment.

Key responsibilities

• Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences
• Design outcome-based learning journeys tailored to priority roles, use cases, and adoption milestones
• Develop and maintain high-quality reusable content such as courses, guides, and interactive simulations

Required qualifications

• 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS
• Proven ability to design modern learning experiences using microlearning and social learning principles
• Strong content creation skills with the ability to simplify complex product workflows
• Data-informed mindset with comfort using product and learning metrics to drive improvements
• Familiarity with collaboration or visual work platforms and experience with LMS or digital adoption tools