Customer Enablement Manager

Job Summary

Responsible for building and optimizing customer enablement programs, the full-time salaried Customer Enablement Manager will work remotely to enhance customer education, manage knowledge resources, and design effective customer journeys throughout the product lifecycle.

Key responsibilities

• Own the execution of customer enablement programs supporting onboarding and ongoing product adoption
• Design and maintain clear, repeatable customer journeys aligned to key customer lifecycle stages
• Create and optimize customer education content, including documentation and training videos

Required qualifications

• Bachelor's degree in business, communications, marketing, customer experience, or a related field
• Five to seven years of relevant experience in customer enablement, education, or SaaS customer-facing roles
• Proven experience developing customer enablement content and managing knowledge base platforms
• Hands-on experience creating customer training videos, preferably with AI-assisted tools
• Strong understanding of SaaS customer adoption and self-service best practices